My Resume

Objective: I seek to expand my knowledge of technology and sales in a positive and challenging environment where I can be a valued team member with opportunity for growth and advancement.

Hardware skills:

  • Build complete personal computers, home theater and mobile audio systems
  • Pull and terminate cables in complex environments for Ethernet, audio / video systems, access control systems, video surveillance systems, wireless point to point links
  • Extensive working knowledge of computer networking with routers, switches (copper & Fibre), wireless access points, firewalls, security gateways, VPN, etc.
  • Proficient in troubleshooting specific hardware failures / wiring issues in personal computers, servers and peripherals, access control systems, audio / video systems, robotic systems
  • Understanding of robotics, CAN-bus, motors and PCBAs as interfaced in automated tape libraries and laser engraver / cutter machines

Software skills:

OSX: Snow Leopard through Catalina; Windows 3.1 through Windows 10; Windows server 2000-2008; RedHat, Ubuntu, deepin Linux; DOS; iOS; Android; Office 2000 through 365; Symantec Backup Exec; SQL Server 2000; Visual Basic .NET; Visio; Goldmine / Heat; Navision Attain; Filemaker Pro; FACTS; WebEx; NTR Support; Team Viewer; LogMeIn; Terminal Services; Remote Desktop; Telnet; Putty; Serv-U FTP server and Multiple FTP clients; Adobe Premier & Photoshop; Macromedia Studio MX; Garageband; Ableton Live; Reason; iPhoto; iMovie, Automate, Connectwise, Passportal, QuickBooks, WordPress

Work Experience:

December 2019 – Present: HelloTech.com – Onsite Technician Contractor

  • PC setup and troubleshooting, including virus removal, software installation, OS reinstallation, peripheral device support and connection / configuration
  • Installation of TVs / projectors to walls / ceilings
  • Configuration, setup and troubleshooting of smart TVs and other media devices such as: Apple TV, Roku, FireStick, Chromecast, home theater components, speakers, soundbars, Amazon Echo, etc.)
  • Installation and configuration of smart home devices: video doorbells, thermostats, security systems, cameras, door locksets
  • WiFi and network setup and troubleshooting

May 2018 – July 2020: QualityIP – Onsite Technician

  • Onsite / remote: desktop / laptop / server support (troubleshooting, repair, moves, installations, disaster recovery)
  • Computer upgrades and maintenance (software and hardware), installation of peripheral devices and drivers, software updates, security patches, firmware updates
  • Planning, design and installation of network cabling (Cat 5e & 6), wireless access points, security cameras, NVR/DVRs, telephony and access control systems, wall mounted TVs / monitors (new and existing construction)
  • Telephony support: IP and analog phones, headsets and software interfaces (Jabber, etc.)
  • Customer device inventory management (counting and record keeping)
  • Client consultation to determine hardware and software needs; assist sales with research and procurement of devices / software

July 2014 – April 2017: Southshore Soil Testing & Environmental – Lab & Field Tech / IT consultant

  • Soil testing laboratory work: ASTM D1557 (max density of soil compaction), expansion, particle size analysis (sieve method), sand equivalent and others
  • Field testing work: percolation tests, fault trench mapping, construction site monitoring
  • Office IT work: Computer upgrades and maintenance (software and hardware), installation of peripheral devices and drivers, networking consultation, website consultation

2006-2013: Qualstar Corporation, Simi Valley, CA – Technical Support Specialist

  • Answer customer’s calls and emails to assist in troubleshooting their hardware / software issues with backup equipment (NAS, SAN, ATLs, etc.)
  • Issue RMA’s, documentation for follow up and shipping on hardware that has been determined to be defective
  • On-site troubleshooting, repair, installation and training on Qualstar hardware at customers’ data centers
  • Participation in new product testing, building, burn-in, bug fixes and training of production employees

2005-2006 Verizon Wireless, Woodland Hills /Simi Valley, CA – Retail Sales Representative

  • Sell wireless phones, plans, data features and accessories
  • Explain wireless services and handsets to new and existing customers
  • Troubleshoot technical problems with customers’ handsets and services
  • Research, modify and explain customers’ accounts and bills

2002-2004 OEConnection, Richfield, OH – Operations Support Technician / Technical Support 

  • Observe all ongoing operations – CPU, memory, hard disk and network usage; interpret system event logs; ensure that services are running on web / SQL servers and analyze performances to identify possible problems and initiate corrective action
  • Install peripheral devices, personal computers, software, drivers, security patches, etc.
  • Monitor SQL jobs to ensure their completion and validate that database integrity is maintained
  • Troubleshoot customers’ ability to use online parts locator / ordering system due to software, hardware, and IP connectivity issues via phone and e-mail
  • Conduct training on new department software and train customers in OEConnection products

1998-2002 Radio Shack Corporation, Akron, OH – Sales Associate/Store Manager

  • Help customers in their buying decisions and create sales opportunities with suggestive selling techniques
  • Manage 6 employees in daily interaction with customers
  • Ensure that electronic displays were cabled, installed safely and functional
  • Coordinate and lead store meetings and train employees
  • Full store merchandising of displays and control of inventory levels
  • Increase store sales and profitability
  • Maintain in store computer software, hardware and networking

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