My Resume

Ashley R. Huffman Phone: by request e-mail: ashley.huffman (at) gmail.com

Objective: To explore opportunities that will utilize, challenge and develop my computer and sales knowledge to effectively contribute to the growth of an innovated business.

Work Experience:

2006-Present

Technical Support Specialist

Qualstar Corporation Simi Valley, CA

* Answer customer’s calls and emails to assist in troubleshooting their hardware / software issues with backup equipment (NAS, SAN, ATLs, etc.)
* Issue RMA’s and associated documentation for followup and shipping on hardware that I have determined to be defective
* Onsite troubleshooting, installation and training on Qualstar hardware at customers’ data centers
* Active participation in new product testing, building, burn-in, bug fixes and training of production employees on the same

2005-2006

Retail Sales Representative

Verizon Wireless Woodland Hills /Simi Valley, CA

* Sell wireless phones, plans, data features and accessories
* Explain wireless services and handsets to new and existing customers
* Troubleshoot technical problems with customers’ handsets and services
* Research, modify and explain customers’ accounts and bills

2002-2004

Operations Support Technician / Technical Support Representative

OEConnection, LLC Richfield, OH

* Observe all ongoing operations – CPU, memory, hard disk and network usage; interpret system event logs; ensure that services are running on web / SQL servers and analyze performances to identify possible problems and initiate corrective action
* Install peripheral devices, personal computers, software, drivers, security patches, etc.
* Monitor SQL jobs to ensure their successful completion and validate that database integrity is maintained (re-indexing, table verification, shrink and defragmenting)
* Troubleshoot customers’ ability to use online parts locator / ordering system due to software, hardware, and IP connectivity issues via phone and e-mail
* Conduct training on new department software and train customers in OEConnection products

1998-2002

Sales Associate/Store Manager

Radio Shack Corporation Akron, OH

* Help customers in their buying decisions and create sales opportunities with suggestive selling techniques
* Manage 6 employees in daily interaction with customers
* Ensure that electronic displays were cabled, installed safely and functional
* Coordinate and lead store meetings and train employees
* Full store merchandising and control of inventory levels
* Increase store sales and profitability
* Maintain in store computer software, hardware and networking

Computer Experience:

Software:

Microsoft Software

* Windows 95/98/NT/2000/XP/2003 Server/Vista/Windows 7
* Office 2000/XP/2003 (including Front Page)
* SQL Server 2000
* Visual Basic .NET
* Visio 2003

Contact/call management

* Goldmine / Heat
* Navision Attain
* Filemaker Pro
* FACTS

IP connectivity

* WebEx / NTR Support / Terminal Services / Remote Desktop
* Serv-U FTP server and Multiple FTP clients

Other

* Adobe Premier & Photoshop
* Macromedia Studio MX
* Symantec Anti-virus Corporate Edition
* Qualstar X-link – Mozilla / Java based web interface with a Red Hat Linux back-end

Hardware:

* Capable of building complete personal computers with fundamental components
* Assemble and terminate networking cables and jacks
* Good working knowledge of computer networking with routers and switches
* Proficient in troubleshooting specific hardware failures in personal computers, servers and peripheras
* Understanding of robotics, CAN-bus, motors and PCBAs as interfaced in automated tape libraries

Websites: www.playingdefchild.com www.huffmanconstruction.net

Education:

2003-2004 New Horizons Computer Learning Center Garfield Heights, OH

* Microsoft Approved Course: 2559 Intro to Visual Basic.NET Programming
* Microsoft Approved Course: 2071 Querying Microsoft SQL Server 2000 with Transact-SQL
* Course Technology ILT – Time Management

1997-2000 University of Akron Akron, OH

* 36 credit hours towards Electrical Engineering degree

1992-1996 Crestwood High School Mantua, OH

* Graduated in top 10 percent
* Graduated Summa Cum Laude
* Member of National Honors Society
* Participated in Post Secondary Education (attended Kent State University in senior year)

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